What should the customer verify when encountering the error with their cloud URL?

When encountering an error with a cloud URL, it is crucial for the customer to verify from an external browser that the cloud URL works. This step ensures that the issue isn't related to localized network settings or configurations that may not reflect the actual accessibility of the cloud resource.

By accessing the URL from an external browser, the customer can confirm whether the cloud service is operational and reachable over the internet. If the URL works externally but not through their network or application, this may indicate that the issue lies within their internal network settings, firewall configurations, or other connectivity issues specific to their environment. This verification is an essential troubleshooting step to help narrow down the cause of the error and determine whether it is an issue with the cloud service itself or the customer's local setup.